Cornwall Hospice Care respects our website users’ privacy.

In this policy we will explain how Cornwall Hospice Care uses the information you provide us with, how we will communicate with you (including our fundraising commitment) and why there are Cookies and how we use them.

In keeping with our commitment to protecting your privacy and in the light of the Data Protection Act 2018 and GDPR, this statement is intended to inform you of our data processing practices.

If you have any enquiries about this, please contact:

Our communications team via phone on 01726 839156

You can email us – communications@cornwallhospice.co.uk

Or you can write to us at Cornwall Hospice Care Communications, c/o Mount Edgcumbe Hospice, Porthpean Road, St Austell, PL26 6AB

How Cornwall Hospice Care uses the information you provide us with…

Cornwall Hospice Care will collect limited personal data from you if you sign up to our newsletter, e-newsletter, events or any other element that requires registration on the website.

We use your personal data to contact you with useful, relevant information regarding Cornwall Hospice Care. Please let us know if you do not wish to receive further information from us.

From time to time we may need to share your contact details with a mailing house working on our behalf to send out our annual impact report. We will not otherwise share any personal information with third parties, such as a data bureaus, nor do we swap mailing lists with any other organisation.

Please note we process online payments through a secure payments provider and we do not have access to your payment card or payment details.

You have the right to request a copy of any information we hold about you and to have that information amended if it is incorrect.

Communicating with you and our fundraising commitment…

  • We will always take action if others acting on our behalf fail to meet our high standards.
  • We will never phone you unless you have expressed an interest in Cornwall Hospice Care.
  • We will always check first that you’re happy to speak to us when we phone.
  • We will never sell your data to anyone else or share it without your permission.
  • If you tell us you don’t want to hear from us again, or want to hear from us less, we will respect that.
  • It is easy for you to opt out from all future communications, you just need to tell us.
  • We strictly adhere to all fundraising and data protection legislation and guidelines.
  • Our fundraising promise. We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Code and with this Promise.
  • We comply with the law including those that apply to data protection, health and safety and the environment.

We are open and honest

  • We tell the truth and do not exaggerate.
  • We do what we say we are going to do.
  • We answer all reasonable questions about our fundraising activities and costs.

We are clear

  • We are clear about who we are, what we do and how your gift is used.
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We are respectful  

  • We respect the rights, dignities and privacy of our supporters and beneficiaries.
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so.

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.

We are accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, a copy of which is available on the website or available on request.
  • If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication. If you have any thoughts or comments about Cornwall Hospice Care’s fundraising, please do get in touch. Please contact 01726 66868 (option 1) or email fundraising@cornwallhospice.co.uk We are committed to high standards and are accountable for what we do and would be happy to hear from you.

If your comment or complaint is unrelated to fundraising, but about our other services please contact 01726 839156 or email communications@cornwallhospice.co.uk

Cookies are used:

Our website uses cookies.  A cookie is a harmless small file of letters and numbers that we put on your computer if you agree.  Cookies cannot carry viruses or install anything harmful on your computer.

We use cookies to collect and analyse information on site performance and usage, to provide social media features and to enhance and customise content and advertisements. These cookies allow us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Personal data which could identify you as an individual is not collected by cookies.

Types of Cookies and how we use them:

Necessary cookies – some cookies are required to provide core functionality. Our website won’t function properly without these cookies.  They are enabled by default and cannot be disabled.

Preference cookies – these cookies enables our web site to remember information to customise how the web site looks or behaves for each user. This may include storing selected currency, region, language or colour theme.

Analytical cookies – analytical cookies help us improve our website by collecting and reporting information on its usage. Typically this will be cookies used by Google Analytics to provide us with data that allows us to better manage our web site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

If you would like more information regarding Google Analytics data privacy please see the Google Analytics Help pages “Safeguarding your data”

Marketing cookies – we use marketing cookies to track visitors across websites to allow publishers to display relevant and engaging advertisements.  Typically this includes (but is not limited to) social media channels such as Facebook, Twitter, Instagram, LinkedIn and their associated products, along with search engine advertising on sites such as Google, Bing and other search engines.

If your comment or complaint is unrelated to fundraising, but about our other services please contact 01726 839156 or email communications@cornwallhospice.co.uk

We welcome your feedback and comments…

On our fundraising shop and education courses booking system for the checkout process and to remember login details and information you supply.

How to turn Cookies on and off…

When you visit our website, a pop-up box will appear asking you if you would like to “Allow All Cookies” or to manage what cookies our site uses you can select “Cookie Settings”.  This will allow you to decide for each type of cookie that our website uses , whether to allow or deny them. You must choose one of the two options, to proceed to view our website content.

To find out more about the specific cookies our website is currently using, more information can be found within the Cookie pop-up by clicking the “Cookie Settings” button and selecting the “Cookie Declaration” tab at the top of this screen.  This facility is updated every 30 days.

This facility on our website is provided by Cookie Hub – you can find out more about how the pop-up works here https://www.cookiehub.com/.

Alternatively you can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

To find out how to turn cookies on and off in your browser, click on the relevant browser link below.

Please be advised that certain parts of our website will not work properly if you have certain cookies disabled.

If you have any questions regarding cookies please contact communications@cornwallhospice.co.uk