The symptoms of coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.
It is therefore key in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the well-being of those using our services, along with our staff and volunteers.
We have made the decision that in order to ensure the safety of our patients, staff and volunteers we must change our policy on visiting our hospices. This follows key advice and guidance from the Government.
It is vital that you review the guidance on the UK Government website before visiting us.
Key changes to note are as follows:
- All patients have been asked to identify two key visitors and that list is held securely at both the Hospice receptions.
- Only one person at a time to visit the patient at their bedside and only one person to accompany them to our hospice site. The accompanying person must wait outside of the hospice building and is welcome to walk around the hospice gardens sticking to social distancing rules.
- All visitors are reminded about the importance of their own social isolation both for protecting their relative or friend and the wider environment.
- Please ensure that you are clear of any potential Coronavirus symptoms (a new dry cough and/or high temperature.) If you are unsure about your temperature we do have a no touch thermometer that you can use to check – please ask at reception. Please tell us if you develop any symptoms.
- At present we are not able to offer the option of an overnight stay to relatives.
- We ask that all visits take place between 10am and 7pm, avoiding protected mealtimes (12pm – 1pm, 5pm – 6pm). This is subject to change.
- You may notice some of our staff wearing different and specialist equipment, this may include protective equipment on admission. Please don’t worry about this, it’s to make sure they are protected.
- Talk to us at any time, just press the call button and we’ll come to you. Please don’t come looking for us.
- Please be aware that you may be asked screening questions and that reception will call the ward each time you visit. You will need to wait to be met or directed to the ward.
- Stay in your loved one’s room during your visit, we all need to observe social distancing.
- Please call ahead of your visit so we can arrange a suitable time for you to come in. If you’re here when your loved needs specific treatment, we’ll ask you to wait outside the hospice building.
We understand this is a difficult time, if you have any visiting requests please talk to our nursing team. We try to be flexible to fit individual needs, but we also have a duty to look after the safety of all our patients and our staff.
Mount Edgcumbe Hospice – call 01726 65711
St Julia’s Hospice – call 01736 759070
We have today (Monday 23rd March) made the difficult decision to temporarily close all our charity shops and postpone or cancel all our events up until July. We have done this in the light of government advice to reduce all non-essential travel and social interaction. The closures and postponements come in to force today, which means none of our shops are trading.
*Please do not leave donations at any of our shops. Our staff and volunteers are not there to clear them from outside and may not be there for some time.
We would like to pay tribute to our retail and fundraising staff and volunteers who have worked incredibly hard to keep our stores open and to bring in the funds we need to run our Cornish charity. They have gone above and beyond their normal routine and we want to say a heartfelt thank you to them all.
We would also like to thank all our customers and supporters for their loyalty and for their understanding at this incredibly difficult time for us all. We’re sure everyone will understand these decisions have been taken to ensure the well-being of our people and of our customers and supporters.
Our fundraising events and 40th anniversary celebrations have been cancelled or postponed for the next four months, until mid-July. In the coming week we will be in contact with our participants and supporters who will be affected by this announcement, as well as those external stakeholders we are working with. Events affected are as follows:
- ‘Love to Remember’ – (Camellia Project) – POSTPONED.
- Open Gardens – POSTPONED.
- 40th Anniversary Marquee on the Lawn – POSTPONED.
- St Julia’s Hospice 21st Birthday Dinner – POSTPONED.
- Reflections – Polkerris 17th May & Trebah 5th July – GOING DIGITAL.
- Biggest Cream Tea – World Record Attempt – POSTPONED.
- Fundraising Group Events are either POSTPONED or CANCELLED until further notice.
- Coast and Clay Sportive -19th July – CURRENTLY STILL PLANNED.
The impact on our funding, having cancelled the above, is going to be significant. There will be a time in the near future where we will look to our county to help fund our services and we appeal to everyone to help ensure we can continue to care for those who are terminally ill in our community. In the meantime those who can, we ask that you please help us now, by either playing our weekly lottery or donate to help keep our nursing care funded
We will keep everyone posted in the coming days and weeks and look forward to opening up our shops and running fundraising events again in the future. Both are vital to the funding of the care we provide to our patients and their families.
Finally, we’d like to remind people that despite these closures and cancellations and thanks to our extremely dedicated nursing teams, our two hospices remain open and we are still admitting those patients who need our specialist care.
Please note that we have had to postpone all our Community Services (Neighbourhood Hubs, Support & Information Sessions, Wellbeing Workshops & Bereavement Support Groups).
We’re sure you’ll understand this decision to protect those vulnerable/high risk people who use our Community Services and we’ll keep you posted re-opening.
Despite the suspension of our face to face community services, we are pleased to offer telephone support via our Neighbourhood Hub service to patients and carers during this uncertain time.
Healthcare Professionals can make referrals to us as normal by downloading our referrals form on our website HERE. This is then to be emailed to email@example.com and the referral will be triaged. Wherever possible telephone support will be given by our Physiotherapists and Occupational Therapists. Please check our website for clarification on our referral criteria Neighbourhood Hub referral criteria.
While our Community Friendship Cafes are closed, we are also able to offer support for social and mental well being to those who are isolated and vulnerable in our communities. This service is available now so please call 01726 829874 and a member from our Community Engagement team will get back to you.