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Help us plan our charity’s future. Our employee and volunteer survey.

Dear colleagues,

Welcome to our latest employee and volunteer survey. It’s the first step in preparing the next 5-year plan for our charity, a plan that will make sure we’re heading in the right direction. It’s about setting out our priorities and ambitions and how we’re going to achieve them.

We’re starting the process for the 2023 to 2028 plan by asking for your thoughts via this anonymous survey. What do you think we should focus on in the future and what would you change if you could? Would you update our Vision, Mission and Values in any way? (These are in our Pocket Guide, on our website and at the bottom of this email).

At the start of the survey, you’ll only be asked if you work in our hospices, retail area or ‘other’ which will include offices and departments that don’t fit under the first two headings.

CLICK HERE to complete the survey online. It won’t take you long and we really appreciate you taking some time to complete it.

Paper copies are also available at both hospice receptions, in the fundraising reception area near the door to the car park at Daniel’s Lane and via Maureen Bird in our retail office. You’ll also be given a pre-paid and addressed return envelope.

If you have any questions or want to clarify anything, Katie Wightman and Tamsin Thomas will be available via phone at the following times to help:

Katie Wightman – 01726 839682 – between 1pm and 2pm on Friday 14th, Friday 21st and Friday 28th January.

Tamsin Thomas – 01726 839156 – between 9am and 1pm Monday to Thursday each week until Thursday 27th January.

The survey will close at 11.59pm on Sunday 30th January 2022.

Thank you for your help and support, it’s very much appreciated and vital to the future of the charity we all hold dear.

Paul, Gina, Graham and Verity

Our vision is for all people living with terminal illness in Cornwall to be able to access the care and support they may need at the time and in the place that is right for them and their families.

Our mission is to deliver the highest possible quality care and support to our patients and their families. We will strive to develop and secure the resources necessary to achieve this, now and in the future.

Values – At Cornwall Hospice Care we aim to:

Care by delivering the highest quality, holistic, compassionate and individualised care to people in Cornwall.

Value everyone, behaving with honesty and integrity and unlocking the potential of staff and volunteers so they can deliver a high standard of care, ethically generate funds and support the patients, families, friends and carer who rely on us.

Listen carefully to what patients, families and professionals are telling us about the services we provide.

Communicate in a timely and transparent manner with both internal and external audiences, ensuring we engage, consult and inform everyone in Cornwall and beyond of what we are doing and why.

Collaborate working in partnership with others to broaden our scope and deliver services to those who are hard to reach.

Innovate by encouraging creativity and development of idea to ensure we are as efficient and effective as we can be in everything we do.