Lock down 2 – a staff and volunteer briefing from our Executive Team on Tuesday 3rd November 2020:

You’ll be aware by now that we all go back into a national lock down on Thursday of this week. It’s a lock down that’s due to last until the 2nd of December. It’s difficult news for us all, but for our retail colleagues it’s particularly devastating. Many are just back from a long period of furlough and the 21 shops that have reopened since June have been extremely successful. We’re thinking of them all, but this is where we are and we must follow government guidance, which is to close all non-essential shops. We’ll also be closing our highly successful donation centres for new donations, whilst keeping them operational to process existing stock. Our online eBay site will stay open selling a range of items and our Christmas cards and diaries. You can find our eBay site HERE.

You‘ll be notified as quickly as possible by your Line Manager if you’re to be furloughed on Thursday and we’ll continue to let you know what’s happening with emailed briefings such as this and our internal newsletter All Together. If you’re on furlough you should continue to check your work emails for messages from the charity and don’t forget you can also access any internal news here on the Message Board.

Our hospices will of course remain open 24/7, providing 20 beds for terminally ill patients who need us. Our key workers provide much needed support for our NHS colleagues at what is already a very busy hospital at Treliske. If you have a flu jab booked at the final sessions being held at our hospices, you may still attend. Please remember to wear a face covering and to maintain a 2m social distance. We recognise the enormous commitment of our clinical teams and support staff who’ve kept our hospices open throughout the pandemic and continue to ensure the best of patient care for those who need us.

It’s now government guidance to work from home if you can and we thank those staff who’re working remotely and therefore reducing the risk of infection. Please don’t forget to refer to our Temporary Home Working Policy and our IT team are available to help with any technical issues. We’ll also be updating our Flexible Working Policy to allow people to go out during daylight hours to take exercise or to pick up provisions and medicines.

Our fundraising team have embraced virtual fundraising projects and are now busy working on Terry’s Bed Appeal, Silly Santas and a new look Light Up A Life event that will be broadcast in early December. They’re also busy promoting our Christmas Raffle.

We’re aware that the new lock down rules will affect some of our staff and volunteers who may feel particularly vulnerable. Your line managers will have individual conversations with you so plans can be put together for the next four weeks. We want to make sure you all feel safe during this difficult time. Hospice volunteers should make contact with Becky Hooper at Mount Edgcumbe Hospice or Sarah Peck at St Julia’s Hospice.

Please remember that as well as staying home to save lives and protect the NHS, we all need to follow ‘Hands. Face. Space.’


Face coverings are a must unless you’re working in an office on your own or are 2m apart from others in the same room or you’re outside. Wash your hands regularly for at least 20 seconds and use hand sanitiser when washing facilities aren’t available and keep your distance, staying 2m away from each other wherever possible. If we all follow the guidelines, we can hopefully come out of lock down in early December.

We’ll keep in touch on a regular basis through the lock down and with our Board of Trustees thank you all for your continued support, hard work and commitment. We’re thinking of everyone right now from those who are being furloughed again, to staff working from home and our key workers at our two hospices. You are ONE extraordinary TEAM and we are very grateful to every one of you.

Take care and best wishes, Paul, Gina and Graham