The symptoms of coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.
It is therefore key in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the well-being of those using our services, along with our staff and volunteers.
We have made the decision that in order to ensure the safety of our patients, staff and volunteers we must change our policy on visiting our hospices. This follows key advice and guidance from the Government.
- Please ensure that you are clear of any potential coronavirus symptoms (a new cough and/or high temperature and/or loss or change to your sense of smell or taste). If you are unsure about your temperature we do have a no touch thermometer that you can use – please ask at reception.
- Please be aware that you will be asked screening questions and that reception will call the ward the first time you visit.
- All patients have been asked to identify two key visitors. Only one person at a time to visit the patient at their bedside and only one person to accompany them to our hospice site. The accompanying person must wait outside of the hospice building.
- We ask that all visits take place between 10am and 7pm, avoiding protected mealtimes (12pm – 1pm, 5pm – 6pm). This is subject to change.
- Visitors are required to wear a face mask when visiting the hospice. Face masks are available on site, please collect from the collection point and follow the instructions.
- At present we are not able to offer the option of an overnight stay to relatives.
- Please stay in your loved one’s room during your visit. If you need to talk to us at any time, press the call button and we’ll come to you.
We understand this is a difficult time, if you have any visiting requests please talk to our nursing team. We try to be flexible to fit individual needs, but we also have a duty to look after the safety of all our patients and our staff.
We are not able to allow children under the age 16 to visit at the moment. In some circumstances it may be possible, at the discretion of the nurse in charge.
We have devices available on the ward to assist with video calling to help people stay in touch. Please ask if you
Mount Edgcumbe Hospice – call 01726 65711
St Julia’s Hospice – call 01736 759070