How to donate to us

Our shops are currently not accepting donations, but at the locations below we are able to accept your generous donations of clothes, accessories, books, DVDs, games, kitchenware, small items of furniture and bric-a-brac.  For larger items of furniture, please call ahead to check we can accommodate your items. 

You can visit our donation centres – details below. Please do not leave items outside our 4 donation centres when they are closed or outside any of our shops.

We are NOT currently able to offer our collection service for furniture as we are still running with a reduced team.  We also must be mindful of the health and safety of our customers and our teams going into properties and handling large/heavy items, whilst social distancing measures are in place.

Please DO scroll down the page to our SALEABLE condition checklist and DO check our list of items we are NOT able to accept, before donating.  Any items we cannot sell incurs a disposal cost for us.

Donation Centres

Please note that the below 4 locations are open FOR ACCEPTING DONATIONS ONLY.  The shops themselves are NOT open for customers to browse or purchase items.

We do not have a firm date for when these locations will be open for shopping yet – updates will be posted here and on our Facebook, Twitter and Instagram pages when we have more news.

St Austell, Daniels Lane, Holmbush, PL25 3HS (Phone 01726 874066):  Drive Through Donation Station is open 9am to 3.30pm Monday to Saturday each week.  Please approach via our BACK gates on Stennack Road near Royal Mail Sorting Office.

Truro, Pydar Street, TR1 2UX (Phone 01872 276348):  Donation Drop Off Station at the REAR of the store is open 9am to 1pm from Tuesday to Saturday each week.

Bude, Princes Street, EX23 8AT (Phone 01288 355835): Our Bude Community shop is open for donations only from 9am to 2pm from Tuesday to Saturday.

Bodmin, Normandy Way, PL31 1ET (Phone 01208 269296): In Bodmin, we’ll be accepting your kind donations at our big furniture outlet from 10am to 3pm Tuesday to Saturday each week.

Our first Donation Point

Our new Hayle shop is home to our first Donation Point, which is clearly signed. However, due to the limited space we have and the fact we’re isolating donated goods for 72 hours, we can only take small numbers of bags and boxes.

Hayle Shop, 1-3 Penpol Terrace is open 10am – 4pm Tuesday to Saturday.

Please note: we’ll be operating a ‘first-come-first-served’ system and once we’re full we won’t be able to accept any more donations on that day.

Our apologies, but you won’t be able to donate larger items or furniture.  These you can take to one of our Donation Centres, the nearest of which is in Pydar Street, Truro.

Here's how our new Donation Stations will work...

Reasons to have a clear out at this time

From supporting families dealing with terminal illness to helping the environment, donating the items you no longer need to us can do a world of good. Here are just a few reasons to motivate you.

Donating to us is simple
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Bag it and box it up: To help reduce single-use plastic, please reuse your own bags and boxes to donate your unwanted items and store safely for when we can reopen.

Furniture pick up: While our warehouse and shops are closed, we are unable to arrange collections of donated furniture but they will be hugely appreciated once we’re back up and running, so please hold onto anything you wish to donate until then. Thank you.

Our checklist
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It’s really important to us that all items that you donate need to be in a SALEABLE CONDITION, as disposing of items we cannot sell incurs a disposal cost for us, reducing how much of the money raised goes direct to supporting our front line care.  So when donating to us please run through the following:

  • Check there’s no damage or repair needed
  • Check all items are in a good condition, clean & working correctly
  • Check all upholstered furniture has the correct fire label attached & is stain free – see example fire labels HERE
  • Check your item isn’t one of the items we can’t sell for health & safety, security or disposal reasons – check HERE
Can you Gift Aid?
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Gift aid tops it up: Adding gift aid to your donations boosts your contribution by 25%. This means you are helping fund more hours of care for terminally ill people, at no extra cost to you.  You just need to pay enough UK tax to cover what we’ll claim.  Find out more about how gift aid works HERE.

You can now access our form for signing up to Gift Aid form HERE, to enable you to download and print it at home.  Please complete it and bring it with you when you donate for the first time.  You’ll then be given a Supporter Card to use to Gift Aid future donations.

Why support us?
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Every year in the UK, hospices provide vital care to 225,000 people with terminal or life-limiting illnesses, as well as providing support for many of their loved ones.  From managing someone’s pain, to looking after their emotional, spiritual and social needs, hospice care supports the whole person, helping them to live their life to the full.

Every pound raised, every minute of your time and every donation to our shops, will help make a massive difference to the families across Cornwall we support like this.

We save hundreds of tonnes of clothing from going to landfill each year. Donations like yours help us to reduce the environmental impact of waste.

Why have a clear out?
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Value what you love: Keep what you love, donate what you don’t. They will be treasured by someone new!

Less is more: A good sort through or de-clutter of your home, wardrobe or attic means less to clean, organise and maintain – giving you a sense of satisfaction, more space and peace of mind.

Do good and help your community: Giving away your pre loved items helps us raise funds to keep our hospice beds open and our doctors, nurses and support staff giving our patients and their loved ones the support they need.

Help the environment: We sell the vast majority of all clothing donated to us, reducing the environmental impact of producing new textiles.  If we can’t sell your donations in store, we do our best to re-use or recycle them through approved traders.

Need inspiration?
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Still need inspiration?  Read this blog from the Charity Retail Association called “Self-Isolation and Spring Clear Out” which is full of tips on how to get started.  Click HERE to visit their site.

The Charity Retail Association have also made a short film about keeping your donations safe during lockdown, ready for when charity shops can re-open.

Watch it HERE.