How to donate to us

Our shops are currently not accepting donations but at the locations below we are able to accept your generous donations of clothes, accessories, books, DVDs, games, kitchenware, furniture and bric-a-brac.

You can visit our donation centres or our mobile donations stations – details below. Please do not leave items outside our 4 donation centres when they are closed or outside any of our shops.

We are NOT currently able to offer our collection service for furniture as we are still running with a reduced team.  We also must be mindful of the health and safety of our customers and our teams going into properties and handling large/heavy items, whilst social distancing measures are in place.

Please DO scroll down the page to our SALEABLE condition checklist and DO check our list of items we are NOT able to accept, before donating.  Any items we cannot sell incurs a disposal cost for us.

Donation Centres

Please note that the below 4 locations are open FOR ACCEPTING DONATIONS ONLY.  The shops themselves are NOT open for customers to browse or purchase items.

We do not have a firm date for when these locations will be open for shopping yet – updates will be posted here and on our Facebook, Twitter and Instagram pages when we have more news.

St Austell, Daniels Lane, PL25 3HS:  Drive Through Donation Station is open 9am to 3.30pm Monday to Saturday each week.

Truro, Pydar Street, TR1 2UX:  Donation Drop Off Station is open 9am to 3.30pm from Tuesday to Saturday each week.

Bude, Princes Street, EX23 8AT: Our Bude Community shop is open for donations from 9am to 3.30pm from Tuesday to Saturday each week.

Bodmin, Normandy Way, PL31 1ET: In Bodmin, we’ll be accepting your kind donations at our big furniture outlet from 10am to 3pm Tuesday to Saturday each week.

Mobile Donation Stations

Please see below the latest schedules for our Mobile Van Donation Points. 

Please note our vans aim to be at these locations until 2pm or until we are full – which ever is sooner.

We are still running with a reduced team at present, so please do bear with us – we are incredibly grateful for the amazing response we’ve had and for all your generous donations.  It has meant that some of our vans have been full before 2pm and had to return to their base earlier than planned.

As our shops open and we need our vans to move stock, we are beginning to scale back our Mobile Donation Points, but because they have been so successful we will look to re-introduce them later this summer.

Please make sure you check our social media (Facebook, Twitter and Instagram) for all the latest updates, especially if you’re making a special trip to avoid being disappointed.

Mobile Donation Points - week beginning Monday 6th July

Hayle, ASDA Carpark: Monday 6th July and Saturday 11th July from 10am to 2pm or until van is full.

Wadebridge, outside our furniture shop at Molesworth Street, PL27 7DS: Tuesday 7th July from 10am to 2pm or until van is full.

Looe, Harbour Car Park (opposite our Looe shop), PL13 1HH: Wednesday 8th July 10am to 2pm or until the van is full. 

Boslowick (Falmouth), at the REAR of our Boslowick shop, TR11 4QD: Thursday 9th July 10am to 2pm or until the van is full. 

Penryn, outside of our furniture shop at Commercial Road, TR10 8AF: Friday 10th July from 10am to 2pm or until van is full.

Mobile Donation Points - week beginning Monday 13th July

Hayle, ASDA Carpark: Monday 13th July and Saturday 18th July from 10am to 2pm or until van is full.

Wadebridge, outside our furniture shop at Molesworth Street, PL27 7DS: Tuesday 14th July from 10am to 2pm or until van is full.

Looe, Harbour Car Park (opposite our Looe shop), PL13 1HH: Wednesday 15th July 10am to 2pm or until the van is full. 

Boslowick (Falmouth), at the REAR of our Boslowick shop, TR11 4QD: Thursday 16th July 10am to 2pm or until the van is full. 

Penryn, outside of our furniture shop at Commercial Road, TR10 8AF: Friday 17th July from 10am to 2pm or until van is full.

Here's how our new Donation Stations will work...

Reasons to have a clear out at this time

From supporting families dealing with terminal illness to helping the environment, donating the items you no longer need to us can do a world of good. Here are just a few reasons to motivate you.

Donating to us is simple
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Bag it and box it up: To help reduce single-use plastic, please reuse your own bags and boxes to donate your unwanted items and store safely for when we can reopen.

Furniture pick up: While our warehouse and shops are closed, we are unable to arrange collections of donated furniture but they will be hugely appreciated once we’re back up and running, so please hold onto anything you wish to donate until then. Thank you.

Our checklist
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It’s really important to us that all items that you donate need to be in a SALEABLE CONDITION, as disposing of items we cannot sell incurs a disposal cost for us, reducing how much of the money raised goes direct to supporting our front line care.  So when donating to us please run through the following:

  • Check there’s no damage or repair needed
  • Check all items are in a good condition, clean & working correctly
  • Check all upholstered furniture has the correct fire label attached & is stain free – see example fire labels HERE
  • Check your item isn’t one of the items we can’t sell for health & safety, security or disposal reasons – check HERE
Can you Gift Aid?
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Gift aid tops it up: Adding gift aid to your donations boosts your contribution by 25%. This means you are helping fund more hours of care for terminally ill people, at no extra cost to you.  You just need to pay enough UK tax to cover what we’ll claim.  Find out more about how gift aid works HERE.

You can now access our form for signing up to Gift Aid form HERE, to enable you to download and print it at home.  Please complete it and bring it with you when you donate for the first time.  You’ll then be given a Supporter Card to use to Gift Aid future donations.

Why support us?
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Every year in the UK, hospices provide vital care to 225,000 people with terminal or life-limiting illnesses, as well as providing support for many of their loved ones.  From managing someone’s pain, to looking after their emotional, spiritual and social needs, hospice care supports the whole person, helping them to live their life to the full.

Every pound raised, every minute of your time and every donation to our shops, will help make a massive difference to the families across Cornwall we support like this.

We save hundreds of tonnes of clothing from going to landfill each year. Donations like yours help us to reduce the environmental impact of waste.

Why have a clear out?
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Value what you love: Keep what you love, donate what you don’t. They will be treasured by someone new!

Less is more: A good sort through or de-clutter of your home, wardrobe or attic means less to clean, organise and maintain – giving you a sense of satisfaction, more space and peace of mind.

Do good and help your community: Giving away your pre loved items helps us raise funds to keep our hospice beds open and our doctors, nurses and support staff giving our patients and their loved ones the support they need.

Help the environment: We sell the vast majority of all clothing donated to us, reducing the environmental impact of producing new textiles.  If we can’t sell your donations in store, we do our best to re-use or recycle them through approved traders.

Need inspiration?
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Still need inspiration?  Read this blog from the Charity Retail Association called “Self-Isolation and Spring Clear Out” which is full of tips on how to get started.  Click HERE to visit their site.

The Charity Retail Association have also made a short film about keeping your donations safe during lockdown, ready for when charity shops can re-open.

Watch it HERE.