Listening Ear Volunteer

Cornwall Hospice Care is a 24/7 Cornish healthcare charity that provides specialist support for people with terminal illnesses. Our clinical teams support in and out patients and their families at Mount Edgcumbe Hospice in St Austell, St Julia’s Hospice in Hayle and in Cornwall’s hospitals, care homes and in the community.

Volunteers are integral to the care offered at the hospice and in our communities.  They bring a breadth of experience, skill and ability to all areas of hospice care.

Main Duties

The role of the volunteer is to support the structure and organisation within Community Services to ensure that every client has a positive experience.  Volunteers play a vital role in helping clients feel listened to, supported and cared for.  There are number of specific responsibilities within the volunteer remit. These may vary in relation to the needs of each client.

Key Responsibilities:

  • Supporting bereaved clients via the telephone
  • Offering supportive information and signposting where required
  • Arranging ongoing telephone appointments with client
  • Updating spreadsheets and documents with client information in a timely manner
  • Attending a weekly on-line supervision meeting
  • Leading conversations
  • Adhering to safeguarding policy

Hours of Work 

Any time between the hours of 10.00am and 2.00pm, Monday – Friday excluding bank holidays, appointments are arranged between the client and volunteer.

Volunteers will also be expected to attend any meetings or training sessions where appropriate.


Person Specification

Essential skills and qualities

  • Be able to listen and empathise
  •  Sensitive to the needs of the client
  • Reliable and punctual
  • Courteous, friendly and of affable nature
  • Possess good interpersonal and communication skills
  • Be able to cope with emotionally charged conversations
  • Enjoy talking and dealing with a variety of people
  • Be able to work effectively in a team
  • Have an excellent understanding of confidentiality
  • Have a good understanding of IT programs (Email, Word, Excel spreadsheets and video calling)
  • Ability to use internet search engines
  • Have a good understanding of personal and professional boundaries
  • Sense of humour
  • Commitment to the ethos of Cornwall Hospice Care

Induction and Training

All new volunteers are expected to attend an induction session which includes the code of conduct, health and safety processes, confidentiality policies, fire evacuation procedures, Infection prevention and control measures as well as other important and relevant Hospice information and core training.

Volunteers will also be expected to complete mandatory training sessions and relevant courses in order to keep up to date with organisational and legal regulation changes.

There is a requirement that the volunteer maintains regular contact with the Community Services Team, and takes responsibility for communication regarding their role and responsibilities and links into all relevant volunteer programs (induction, meetings, training sessions etc.)

What you can expect from Cornwall Hospice Care

  • To be valued and respected
  • To receive appropriate induction and training
  • To have adequate support and supervision
  • To have a safe working environment
  • To be reimbursed for reasonable out of pocket expenses

Disclosure and Barring Service (DBS) check and references:

This position is subject to a Disclosure and Barring Service check at Standard Level.

Volunteers will also be required to provide 2 references and attend an interview.

Want to join our team?


You can read stories and watch videos from our existing volunteers to find out more about volunteering with Cornwall Hospice Care