Cornwall Hospice Care Help and Frequently Asked Questions

We appreciate that people have lots of questions. Whether it’s about the care we provide, how to enter an event or where to find a shop, we hope to help answer the more general enquiries here on our Help FAQs page.

shop FAQs help lottery FAQs

You can be referred to us by any of the key healthcare professionals who are involved in your care, but always in liaison with your GP or hospital consultant so that we can ensure continuity and coordination of your care.

Most patients come into our units because they are having a difficult time with particular symptoms or the overall impact of their illness.  You can contact us direct, but we will always refer back to your GP or consultant to make sure the care is right for you.

Yes of course. You can stay for as long as you like, either in the room with your relative or friend, or we have a relative’s bedroom with en-suite facilities where you can stay.  This is especially useful if you have to travel from outside Cornwall.

Our core times to visit the hospices are between 8am and 7pm daily.

However, we do ask that visits in the morning and until 1pm are kept for immediate family only, as this period is busy with doctors’ rounds, patient care and protected mealtimes.

Our protected mealtimes are between 12pm to 1pm and 5pm to 6pm to enable our patients to enjoy their meals free from interruptions. However if a family member wants to enjoy a meal with their relative, this can be facilitated.

Of course. Many of our staff and volunteers are animal lovers and enjoy visits from pets. We just ask that you talk to the nursing team before the visit, especially if the pet is unusual (a horse perhaps, or a bird in a cage).

We also ask that dogs are kept on a lead and cats in a basket when you are in the public areas of the hospice.

You can click here to use our store locator or you can call our retail offices on 01726 66868 (option 1) for more details.

Please ensure that items you’d like to donate are in saleable condition (complete, in working order, no rips, tears, damage).

You can take smaller items like clothing, books, DVDs, bric-a-brac and toys to your nearest donation centre or drop-off point – find your nearest HERE . Our high street shops are NOT able to take you donations.

For large items of furniture we can arrange for one of our vans to collect these from you – find out more HERE.  Please ensure upholstered furniture has the correct fire labels attached – we cannot sell without them.

We start selling our popular range of Christmas cards usually from September each year in all of our shops and online via our eBay shop.

There are several ways in which you can take part. You can buy tickets for each week’s draw in all our shops, they’re just £1 each.  You can sign up to be a regular player here securely online or you can contact our Lottery Team direct on 01726 66868 (option 4). You can also pick up a leaflet about our lottery that includes an application form in our shops and hospices. Play now.

There’s a £1,000 winner every Friday! There’s also a £50 winner each week, and 50 x £5 winners. We also have a rollover that increases by £200 a week if it’s not won, until it reaches a ceiling of £10,000 – imagine winning that amount!

The money raised goes towards the costs of providing our specialist round-the-clock care. In the financial year 200/2021 our lottery players helped us make an incredible contribution of £482,483 towards those care costs and that’s amazing.

Legacies are vital to our charity but can never be predicted.  However, last year (2021/2022) was a very good year for legacies with an income of £3.7 million.

We ask that, after you’ve remembered your family and friends, you consider leaving a gift to our Cornish charity so we can continue offering our specialist 24/7 care free of charge to people living with terminal illnesses in Cornwall.

Yes of course, we’d be delighted to help you in any way we can. You can contact our Legacy Officer on 01726 66868 (option 2) or you can email direct to giftsinwills@cornwallhospice.co.uk

Thank you for thinking of us, we really appreciate it!  We have a team of Community Fundraisers who are here to help you with posters, invitations, banners, bunting, serviettes, and advice and support of course.

Please get in touch with details about your event and what you need by calling our fundraising office on 01726 66868 (option 3) or email fundraising@cornwallhospice.co.uk

We also have some online resources available including poster templates, social media images, printable sponsor forms and fundraising tools. Click HERE to see them.

All our current events are listed here on our website, including our treks, challenges and runs. You can read all about them and register to take part where relevant.
We also promote them on our social media channels (Facebook, Twitter, Instagram and LinkedIn) and advertise them widely so keep your eyes peeled.

We have a limited number of Gold Bond places available each year, so we ask people to apply for a public ballot place and for one of our places. 

We close applications for our Gold Bond places at the end of September each year and we inform people of the outcome around the same time as the public ballot is announced. Keep an eye on our social media and website when we announce we’re accepting applications for the next race.

You can find out more (and apply) here or you can call our Volunteer services team on 01726 65711. We’re always keen to hear from people no matter how much time you’ve got to give. We’re also keen to know what skills you have so we can find a volunteer role to suit you.

Don’t worry, there’s always something that needs doing and not always on a regular basis. For instance we have a volunteer who gives us two days a year, helping at our half marathon and cycle sportive.

Why not just give our Volunteer services team a call for a chat on 01726 65711?

Our finance, fundraising, lottery and retail teams are based in offices that surround our furniture store at Holmbush, St Austell. The address is Daniels Lane, Holmbush, PL25 3HS and you can reach all departments via 01726 66868 (selecting the option relevant to your enquiry).

You can make a donation to us by cheque – please make your cheque payable to “Cornwall Hospice Care” and send it, with your contact details and the reason for your donation to:

Fundraising Department, Cornwall Hospice Care, Units 10-11 Daniels Lane, Holmbush, St Austell, PL25 3HS

Please do not send cash to us through the post.

Please do not send cash to us through the post.  If you have a cash donation for us, you can drop this money in to our Hospice reception desks at St Julia’s Hospice in Hayle and Mount Edgcumbe Hospice in St Austell, or at our Fundraising Office at Holmbush, St Austell.  Please ensure you include your contact details and the reason for your donation, so we can thank you properly.

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Registered address: Porthpean Road, St Austell, Cornwall PL26 6AB. Registered in England and Wales; Company Number 5660401 - Web Design by The Ambitions Agency