Help and FAQs

We appreciate that people have lots of questions. Whether it’s about the care we provide, how to enter an event or where to find a shop, we hope to help answer the more general enquiries here. Don’t worry if you still can’t find the information you’re looking for because we’ve also included a number and an email link for you to contact us direct.

Our care and our hospices

How would I get a bed at one of your hospices?

You can be referred to us by any of the key healthcare professionals who are involved in your care, but always in liaison with your GP or hospital consultant so that we can ensure continuity and coordination of your care. Most patients come into our units because they are having a difficult time with particular symptoms or the overall impact of their illness.  You can also contact us direct, but we will always refer back to your GP or consultant to make sure the care is right for you.

Can my family stay with me?

Yes of course.  You can stay for as long as you like, either in the room with your relative or friend, or we have a relative’s bedroom with en-suite facilities where you can stay.  This is especially useful if you have to travel from outside Cornwall.

What are the visiting times at the hospices?

Due to the coronavirus only immediate family members can visit our patients. (16th March 2020)

We realise people have busy lives but also that they want to spend time with people who are with us so there are no specific visiting times.  We do however have protected mealtimes between 12pm to 1pm and 5pm to 6pm to enable our patients to enjoy their meals free from interruptions.  However if a family member wants to enjoy a meal with their relative, this can be facilitated.

Can I bring my dog with me?

Of course. Many of our staff and volunteers are animal lovers and enjoy visits from pets. We just ask that you talk to the nursing team before the visit, especially if the pet is unusual (a horse perhaps, or a bird in a cage). We also ask that dogs are kept on a lead and cats in a basket when you are in the public areas of the hospice.

Our shops

How do you I find my local Cornwall Hospice Care shop?

You can click here to use our store locator or you can call our retail offices on 01726 66868 (option 1) for more details.

I want to donate some items to you, how do I go about this?

Please ensure that items you’d like to donate are in SALEABLE CONDITION (complete, in working order,no rips, tears, damage). You can take smaller items like clothing, books, DVDs, bric-a-brac and toys to your nearest donation centre or drop-off point – find your nearest HERE . Our high street shops are NOT able to take you donations at present – our designated donation points are covid secure please do use these instead.  For large items of furniture we can arrange for one of our vans to collect these from you – find out more HERE.  Please unsure upholstered furniture has the correct fire labels attached – we cannot sell without them.

Can I buy Cornwall Hospice Care Christmas cards yet?

We start selling our popular range of Christmas cards in September each year in all of our shops.


How do I play the Cornwall Hospice Care lottery?

There are a number of ways in which you can take part. You can buy tickets for each week’s draw in all our shops, they’re just £1 each.  You can sign up to be a regular player here securely online or you can contact our Lottery Team direct on 01726 66868 (option 4).  You can also pick up a leaflet about our lottery that includes an application form in our shops and hospices.

How much might I win?

There’s a £1,000 winner every Friday! There’s also a £50 winner each week, and 50 x £5 winners. We also have a rollover that increases by £200 a week if it’s not won, until it reaches a ceiling of £10,000 – image winning that amount!

What happens to the money you raise through your lottery?

It goes towards the costs of providing our specialist round-the-clock care. In the financial year 2018/19 our lottery players helped us make an incredible contribution of £295,000 towards those care costs and that’s amazing.


How important are legacies to Cornwall Hospice Care?

Legacies are vital to our charity and last year (2018/19) provided 32.5% of our care costs, thats £1.73 million.  We ask that, after you’ve remembered your family and friends, you consider leaving a gift to our Cornish charity so we can continue offering our specialist 24/7 care free of charge to people living with terminal illnesses in Cornwall.

Can I talk to you about pledging a gift in my Will?

Yes of course, we’d be delighted to help you in any way we can. You can contact Paul Jones, our Legacy Officer on 01726 66868 (option 2) or you can email him direct at

Fundraising and events

I’d like to hold a fundraising event for you and wondered what you can offer by way of support materials?

Thank you for thinking of us, we really appreciate it!  We have a team of Community Fundraisers who are here to help you with posters, invitations, banners, bunting, serviettes, and advice and support of course.  You  can meet your Community Fundraiser here. You can also call our fundraising office on 01726 66868 (option 3) or you can email here.

How do I find out about the events you’re running?

All our current events are listed here on our website, including our treks, challenges and runs.  You can read all about them and register to take part where relevant.  We also promote them on our social media channels (Facebook, Twitter & Instagram) and advertise them widely so keep your eyes peeled.

Can I run for Cornwall Hospice Care in the London Marathon?

We have a limited number of Gold Bond places available each year so we ask people to apply for a public ballot place and for one of our places.  We close applications for our Gold Bond places at the end of September each year and we inform people of the outcome around the same time as the public ballot is announced.  You can find out more here.  Our London Marathon runners are true superstars – in 2017 they raised a whopping and record-breaking £73,000 towards the cost of the care we provide across Cornwall.


How do I find out about volunteering opportunities at Cornwall Hospice Care?

You can find out more (and apply) here or you can call our Volunteer Services Team on 01726 65711.  We’re always keen to hear from people no matter how much time you’ve got to give.

We’re also keen to know what skills you have so we can find a volunteer role to suit you.

What if I can’t make a regular commitment?

Don’t worry, there’s always something that needs doing and not always on a regular basis.  For instance we have a volunteer who gives us two days a year, helping out at two of our Santa Runs.  Why not just give our Volunteer Services Team a call for a chat on 01726 65711?

General questions

Where is your finance department based?

Our finance, fundraising, lottery and retail teams are based in offices that surround our furniture store at Holmbush, St Austell.  The address is Daniels Lane, Holmbush, PL25 3HS and you can reach all departments via 01726 66868 (selecting the option relevant to your enquiry).

How do I contact your PR and Communications Department?

You can visit our Press Centre here for all the contact details you need, including phone numbers and email addresses.