1. Introduction

Cornwall Hospice respects the privacy of people who use our website and online services. This Website Privacy and Cookies Notice explains how we collect, use and protect personal data when you visit our website, complete online forms, sign up to communications, register for events, make online donations, interact with our social media content or manage cookie preferences.

This notice should be read alongside our wider privacy notices, including our Privacy Notice and our Staff & Volunteer Privacy Notice where relevant.

2. Who We Are

Cornwall Hospice (legal name: Cornwall Hospice Care) is the data controller for personal data collected through our website unless we tell you otherwise.

Contact details:

Cornwall Hospice
Mount Edgcumbe Hospice
Porthpean Road
St Austell
Cornwall
PL26 6AB

Telephone: 01726 65711
General enquiries: communications@cornwallhospice.co.uk

3. Data Protection Contact

If you have any questions about how we use your personal data, wish to exercise your data protection rights, or want to raise a data protection complaint, please contact:

Data Protection Officer
Email: dpo@cornwallhospice.org
Telephone: 01726 874067
Post: Data Protection Officer, Unit 10/11 Daniels Lane, St Austell, PL25 3HS

4. Personal Data We Collect Through the Website

We may collect personal data when you:

• Complete a website form.
• Sign up for newsletters, updates or e-newsletters.
• Register for an event.
• Make a donation.
• Contact us through the website.
• Manage your communication preferences.
• Make a complaint, enquiry or feedback submission.
• Interact with embedded content, social media links or third-party tools.
• Accept, reject or customise cookies.

The personal data collected may include your name, contact details, communication preferences, donation or event information, enquiry details, IP address, device information, browser information, website usage data and cookie preferences.

5. Online Payments

Where you make an online payment, donation or purchase, payment processing may be handled by a secure payment provider. Cornwall Hospice does not normally receive or store full payment card details unless explicitly stated.

6. How We Use Website Information

We use website information to:

• Respond to enquiries, feedback and complaints.
• Process online forms, event registrations, donations and sign-ups.
• Send communications where you have opted in or where we have another lawful basis.
• Manage communication preferences and unsubscribe requests.
• Improve website performance, accessibility and content.
• Understand how people use our website.
• Maintain website security.
• Comply with legal, regulatory and fundraising obligations.

7. Lawful Bases for Processing

We rely on different lawful bases depending on how you use the website. These may include:

• Consent, for non-essential cookies and some electronic marketing.
• Contract, where processing is necessary to provide something you request, such as event registration.
• Legal obligation, where processing is required by law.
• Legitimate interests, where processing is necessary to manage and improve our website, respond to enquiries, protect security, and support our charitable aims.

8. Marketing and Fundraising Communications

We may use personal data collected through the website to send you information about Cornwall Hospice, including newsletters, events, services, fundraising appeals and other ways to support our work, where we have a lawful basis to do so.

You can opt out or change your preferences at any time by following the unsubscribe instructions in our communications or by contacting us.

We are committed to fundraising lawfully, fairly and transparently. Cornwall Hospice Care is registered with the Fundraising Regulator. Information about our fundraising practices and how to raise a fundraising complaint is available on our website or on request. More information can be found HERE

9. Supporter Analysis and Fundraising Profiling

Before contacting you, we may use data analysis to help understand how likely you are to be interested in a particular campaign, event or fundraising appeal. Where appropriate, we may combine information you have provided with other relevant information to help us communicate with you in a more personalised and appropriate way.

You can object to your personal data being analysed for marketing purposes by contacting the Data Protection Officer or the Fundraising Team. Please contact 01726 66868 (option 1) or email fundraising@cornwallhospice.org

10. Cookies

Cookies are small text files placed on your device when you visit a website. Cookies help websites function, remember preferences, understand usage and support online services.

Our website uses cookies and similar technologies. Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, will only be used where consent is required and you have provided that consent.

11. Types of Cookies We Use

We may use the following categories of cookies:

Essential cookies

These are required for the website to function properly. They may support security, page navigation, form submission, accessibility features or cookie preference management.

Analytics cookies

These help us understand how visitors use the website, which pages are visited, and how the website can be improved. We may use analytics tools such as Google Analytics where enabled.

Preference cookies

These remember choices you make, such as cookie settings or display preferences.

Marketing cookies

These may be used to help show relevant content or measure the effectiveness of campaigns. These may involve third-party platforms such as social media or search advertising services.

12. Managing Cookie Preferences

When you visit our website, you should be given the option to accept, reject or manage non-essential cookies. You can update cookie preferences through the cookie settings tool on the website.

You can also manage cookies through browser settings. Some website features may not work correctly if cookies are disabled.

13. Third-Party Cookies and Embedded Content

Some pages may include third-party tools, embedded content or links, such as videos, maps, social media features, donation platforms, analytics services or payment providers. These third parties may set their own cookies or collect information when you interact with their services.

Where possible, we will provide information through our cookie management tool about the cookies and third-party technologies in use.

14. Sharing Website Data

We may share website-related personal data with:

• Website hosting and support providers.
• IT and security providers.
• Email and communication platforms.
• Payment providers.
• Event, fundraising or donation platforms.
• Analytics and cookie management providers.
• Professional advisers, regulators or authorities where required.

We do not sell personal data.

15. International Transfers

Where possible, personal data is stored and processed in the UK. Where we use suppliers or systems that involve transferring personal data outside the UK, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or other lawful transfer mechanisms.

16. How Long We Keep Website Data

We keep website-related personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory, accounting, fundraising, security and reporting requirements.

Cookie retention periods vary depending on the cookie. Details should be available through the website cookie management tool.

17. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

• Be informed about how we use your personal data.
• Request access to your personal data.
• Ask us to correct inaccurate or incomplete personal data.
• Ask us to delete personal data in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to processing in certain circumstances.
• Request data portability in certain circumstances.
• Withdraw consent where processing is based on consent.
• Ask us about automated decision-making or profiling where relevant.

To exercise your rights, contact the Data Protection Officer using the contact details above.

18. Data Protection Complaints

If you are concerned about how Cornwall Hospice has handled your personal data, please contact us in the first instance so that we can investigate and respond.

A data protection complaint may relate to how we collect, use, store, share, retain, secure or otherwise process personal data. It may also relate to how we have handled a data protection rights request, such as a subject access request.

Contact:

Data Protection Officer
Email: dpo@cornwallhospice.org
Telephone: 01726 874067
Post: Data Protection Officer, Unit 10/11 Daniels Lane, St Austell, PL25 3HS

If you remain dissatisfied after we have responded, you have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

19. Changes to This Website Privacy and Cookies Notice

We may update this notice from time to time. The latest version will be published on our website.