Visiting the hospices during Covid-19

Visitor access to our hospices is restricted to protect those in our care and our workforce. Although the government have relaxed restrictions we are asking you to respect our guidance for our hospice environment. 

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Can I visit a patient at the hospice?

On admission five designated visitors are identified for each patient. Only these five people can visit the hospices – they cannot be changed to allow for more visitors.

Only two people at a time to visit the patient. Rotating for shorter visits is advised.

In immediate end of life situations and at the discretion of the nurse in charge additional visitors might be able to come in for short visits – please speak to the teams on the unit.

Please do not visit if you have any potential symptoms. (NHS list here)


Can families visit outside the visiting times of 2pm to 7pm?

Visiting should remain within the designated times – in immediate end of life situations it can be agreed with the nurse in charge to stay outside of these hours. This can potentially include overnight stays. This is at the discretion of the nurse in charge.

Longer exposure to any potential undiagnosed Covid-19 infection increases the likelihood of transmission.


Is there testing available for visitors?

Visitors are no longer required to test before visiting.

Please do not visit if you have any potential symptoms. (NHS list here)

Please do not visit if you have a confirmed case in your household.


Do I need to wear a mask when visiting?

Visitors are required to wear a face mask when visiting the hospice. You can use your own mask or face masks are provided on site.

For our masks please collect from the collection point and place mask in the designated bin when you exit the hospice.


Can children visit the hospices?

We are not able to routinely allow children under the age of 16 to visit at the moment. In some circumstances it may be possible, at the discretion of the nurse in charge. 

Can pregnant women visit?

If you are pregnant please call the ward team for the latest guidance on protecting you during your pregnancy.

The person I am visiting is awaiting test results, can I visit?

Please contact our ward teams on Mount Edgcumbe Hospice 01726 65711 or St Julia’s Hospice 01736 759070.

Can I video call a patient?

We have devices available on the wards to assist with video calling to help people stay in touch.

Please ask if you would like to arrange a video call with a patient Mount Edgcumbe Hospice 01726 65711 or St Julia’s Hospice 01736 759070.


We understand this is a difficult time. If you have any visiting requests please talk to our nursing team. Please respect our decisions – we try to be flexible to fit individual needs, but we also have a duty to look after the safety of all our patients and our staff.