Visiting the hospices during Covid-19

 Visitor access to our hospices is restricted to protect those in our care and our workforce. Although the government have relaxed restrictions we are asking you to respect our guidance for our hospice environment. 


Can I visit a patient at the hospice?

On admission five designated visitors are identified for each patient. Only these five people can visit the hospices – they cannot be changed to allow for more visitors.

Only two people at a time to visit the patient. Rotating for shorter visits is advised.

In immediate end of life situations and at the discretion of the nurse in charge additional visitors might be able to come in for short visits – please speak to the teams on the unit.

Can families visit outside the visiting times of 2pm to 7pm?

Visiting should remain within the designated times – in immediate end of life situations it can be agreed with the nurse in charge to stay outside of these hours. This can potentially include overnight stays. This is at the discretion of the nurse in charge.

Longer exposure to any potential undiagnosed Covid-19 infection increases the likelihood of transmission.

Is there testing available for visitors?

 Please order Lateral Flow tests here 

We ask that you take a Lateral Flow Test twice a week and show reception your negative result (NHS text or email). If the result is positive you must follow the government guidance and not come to the hospice.

Do I need to wear a mask when visiting?

Visitors are required to wear a face mask when visiting the hospice. You can use your own mask or face masks are provided on site. For our masks please collect from the collection point and place mask in the designated bin when you exit the hospice.

Can I visit from another area?

Visitors should be following the current government advice this includes advice on travelling outside of their area.

Remember you will need to be one of the five designated visitors.

If someone in my family is awaiting the result of a Covid-19 test can I still visit?

Visitors should be following the current government advice. If you are required to self isolate due to a potential case in your household or potential exposure you cannot visit the hospices.

If the result is negative, under the government advice, isolation would no longer be required.

Can children visit the hospices?

We are not able to routinely allow children under the age of 16 to visit at the moment. In some circumstances it may be possible, at the discretion of the nurse in charge. 

Can pregnant women visit?

Pregnant women are discouraged from visiting.

In immediate end of life situations and at the discretion of the nurse in charge it can be arranged. Please talk to our ward teams.

The person I am visiting is awaiting test results, can I visit?

You cannot visit your loved one if we are awaiting Covid-19 test results for them.

Can I video call a patient?

We have devices available on the wards to assist with video calling to help people stay in touch.

Please ask if you would like to arrange a video call with a patient Mount Edgcumbe Hospice 01726 65711 or St Julia’s Hospice 01736 759070.

We understand this is a difficult time. If you have any visiting requests please talk to our nursing team. Please respect our decisions – we try to be flexible to fit individual needs, but we also have a duty to look after the safety of all our patients and our staff.