Advice for healthcare professionals

Our purpose is to provide compassionate, specialised end of life care for patients, their families and carers whilst guaranteeing our high-quality standards. Together with our local community in Cornwall, we will continue to make every day matter.

Healthcare professionals

Palliative care

Although Cornwall Hospice Care is not part of the NHS, we work very much in tandem with our partners in Specialist Palliative Care across the county.

We work very closely with the Community Specialist Palliative Care Nurses (CSPCNs) and the Hospital Specialist Palliative Care team at Royal Cornwall Hospital Treliske (RCHT). Integrated working helps all healthcare professionals provide good palliative care, so if you have a specific query you’d like help with, you’re welcome to contact our hospice teams for advice.

You can contact the NHS Specialist Palliative Care teams on:

  • Bodmin NHS Switchboard for Specialist Community Palliative Care Nurses, District Nurse and all Community Services on 01208 251 300
  • Out of Hours Community Palliative Care Service on 01872 22 4050.
Fran Terry Nurse Our Hospices

Making a referral to our services

Alongside beds on our in-patient units, we also accept referrals from healthcare professionals to our on-site Lymphoedema clinics and the other services we have to support patients closer to home.

All these services are provided for free, thanks to the generosity of those who support our Cornish charity.

Countywide guidance in Palliative Care and Prescribing

The latest local NHS Clinical Guidelines for end of life Care Plan can be found on the Royal Cornwall Hospitals Trust website HERE.

You can also find the latest information on their website for Anticipatory Prescribing Guidelines.  Latest Renal Anticipatory Prescribing Guidance can be found HERE.

Our hospice inpatient beds

Patients can be referred to us by any of the key healthcare professionals involved in their care, but always in liaison with their GP or hospital consultant to ensure continuity and coordination of care. Most patients come into our units because they are struggling with particular symptoms or the overall burden of their illness.

We aim to discharge patients home or to an appropriate place of care, once their symptoms are stable.

Some patients come to us for end of life care because they have care needs that can best be managed in the hospice. However, many patients are supported in their homes or other care settings. We are not able to offer respite care or long-term care.

Our inpatient referral process

  1. Phone our Healthcare Professionals Advice Line on 01736 757 707.
  2. Our Advice Line team will discuss the referral with you and gather information.
  3. You’ll receive a phone call back once a Consultant has reviewed all the information and will offer advice or go through the next steps on patient admission to one of our units.

To gain insight into our two inpatient hospices, please watch our Virtual Tours.

lymphoedema treatment chris jones with patient

Our Lymphoedema clinics

Our specialist Lymphoedema practitioners Helen Treleaven and Chris Jones offer clinics at both Mount Edgcumbe Hospice, St Austell and St Julia’s Hospice, Hayle offering a range of treatments to help patients manage their symptoms and live life as well as possible.

Our community services support

We also offer a wide range of support outside of our inpatient units. These are free and available to anyone – no connection to our hospices is needed to access these services.

Bereavement support

  • Face to face drop-in sessions, groups and walks
  • One to one telephone service

Our website provides an extensive Useful links directory, signposting users to local and national organisations offering help and support.

Neighbourhood hubs

  • One to one outpatient therapy appointments
  • Support for carers
  • Living Well workshops and groups

We welcome referrals to these services from healthcare professionals. You can also call our Community Services team on 01726 829874 or email communityservices@cornwallhospice.co.uk for more information.

Advance Care Planning

Cornwall Hospice Care along with all Specialist Palliative Care, and End of Life Education teams across Cornwall have worked together to develop the understanding and delivery of Advance Care Planning (ACP) across all care settings.

This work has also led to Cornwall working collaboratively with Gloucestershire Integrated Commissioning Directorate Personaliser Care Manager with regards to the ‘What Matters to Me’ Orange Folder initiative. This supports ACP conversations that deliver personalised care at the end of life, but also ensures these conversations are well documented and communicated.

The Orange Folder, as a patient held document, then makes sure that this information is available to all health professionals and all care settings our patients encounter, and contribute to enabling the Preferred Place of Care.

If you would like to learn more about Advance Care Planning, please see the section below on how to access training available through our Education Department.

To find out more about the Orange Folder initiative please contact our Advanced Nurse Practitioner.

Working with us

Hospices are very special places to work. They were founded by an extraordinary visionary, Dame Cicely Saunders, who felt strongly that the dying needed as much care and support as the living.

“You matter because you are you, and you matter to the end of your life. We will do all we can not only to help you die peacefully, but also to live until you die.”

The hospice ethos is distinct from that of a hospital, so working with us may look and feel very different to other wards you will have worked on. Our location at the very South West tip of the UK also means it’s a unique area to work in. You can learn more about living and working in our beautiful county.

We employ our own specialty doctors, nurses, healthcare assistants and therapists. All our job vacancies are advertised on our website.

training image

Training with us

At Cornwall Hospice Care, we are committed to supporting people involved in all areas of End of Life Care. Our Education team offers high-quality education and training to all staff across various settings, including hospitals, residential and nursing homes, care agencies and individual carers.

We aim to constantly improve services to patients and relatives by working collaboratively with health and social care partners to ensure best practice standards are maintained.

The courses we currently offer are:

  • Verification of Death
  • BD Bodyguard T Syringe Pump
  • T34 2nd Edition Syringe Driver
  • Advance Care Planning
  • Communication Skills in End of Life Care
  • Spirituality in Palliative and End of Life Care
  • Care of the Dying Patient in the Last Days of Life
  • Mouth Care in Palliative and End of Life Care
  • Palliative Care Emergencies
  • Symptom Management in Palliative and End of Life Care
  • Inclusivity (Gender, Sex and Sexuality) in End of Life Care

We can also offer bespoke training – contact the Education team to discuss your requirements.

Visits and placements

We’re always happy to share our knowledge and expertise and can organise visits to our hospices for healthcare professionals wanting to know more about palliative and end of life care.

Our Education team can also arrange healthcare student placements please get in touch to find out more.

Purpose & Values Integrity SJH two HCAs talking with notes in corridor

Visiting our hospices safety holding hands

End of Life Learning Path

The Cornwall End of Life Education Group was formed by representatives from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, Cornwall Hospice Care, Kernow Health CIC as well as independent community care providers. The group set out to address the education needs of the healthcare workforce across Cornwall in relation to end of life care.

Cornwall’s geography presents challenges to in-person events, and an on-line programme for the End of Life Learning Path is now available to the entire health and social care community.

This electronic Learning Path is supported by a hand-held passport for discussion and evidence of learning. This is complemented by a programme of face-to-face education sessions available locally in Cornwall and the Isles of Scilly.

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Registered address: Porthpean Road, St Austell, Cornwall PL26 6AB. Registered in England and Wales; Company Number 5660401 - Web Design by The Ambitions Agency