Shop FAQs

When you shop with us at our charity stores across Cornwall, or bring your donations to us, you’re contributing to a vital part of our fundraising, supporting the care we offer.

We hope our Shop FAQs will help you find the answers to your questions about shopping with us or donating items to us – together we can make a difference.

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Shops FAQs

Click the + buttons at the start of the FAQ question below to expand and see the FAQ answer.

You can use our shop finder here.

Our shops do not have changing rooms.  You are welcome to purchase, try on at home and return any items which are not suitable, as long as you bring your receipt of purchase with you and the item is in the condition as sold.

We have details of all our donation drop-off points and advice on our Donate to us page with a handy list of Dos and Don’ts on donating.

We do have a list of items we CAN’T ACCEPT or sell for legal reasons.  You can find this HERE.
If you’re still unsure, please do contact us.

We can arrange collections of bulky items of furniture only. You can arrange this by completing our simple online form HERE. Alternatively, you can call 01726 874066 (listen to the prompts and select the collection site nearest to you).

We usually start selling our popular range of Christmas Cards in our shops from August each year and online via our eBay shop from September. Our pocket diaries usually arrive a little later. Keep an eye on our social media channels for announcements or check in at our eBay shop regularly.  Visit our Seasonal Goods website page to see what is currently available.

We encourage those who shop and donate with us to leave a review on Google about their experiences with us – these are shared with our shop staff and volunteers.  Each of our shops and donation centres are listed on Google so are easy to find – just search for “Cornwall Hospice Care {town name e.g. Newquay} Shop”.

If you have a specific issue you would like to talk to us about, please contact us directly by emailing with your contact details and the nature of the issue.

When the Covid-19 pandemic struck, we reviewed how we accepted donated items. While our shops were closed, we could open standalone Donation Points, which realised several advantages.

We decided to retain this way of working because it delivered the following:

  • a quick, safe and improved donor experience, including drive-through and easy, free-parking locations
  • an increased number of people signing up for Gift Aid, increasing the value of those donations by 25%
  • our vans only move saleable stock rather than items destined for recycling
  • reduced van mileage, reducing our emissions and costs

This means more of the money made by shopping with us goes to the care at our two hospices – Mount Edgcumbe in St Austell and St Julia’s in Hayle – making your donations even more valuable.

Yes we can accept items of upholstered furniture as long as the items are in saleable condition (no damage, rips, tears) AND each upholstered item has it’s fire safety label attached.  Without the labels we are prohibited from selling upholstered items.  Click here to see example labels for reference.

You can read our shops refund policy by clicking here.

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Registered address: Porthpean Road, St Austell, Cornwall PL26 6AB. Registered in England and Wales; Company Number 5660401 - Web Design by The Ambitions Agency