Volunteering - frequently asked questions

Before you apply to volunteer for us you might have some questions. We’ve answered our most frequently asked ones below. If you haven’t found the answers you’re looking for, you can call our Volunteer Services team on 01726 65711.

How do I become a volunteer with Cornwall Hospice Care?

Have a look at all our volunteer opportunities and once you have found a suitable role we encourage you to apply using our online application form. Alternatively, you can request one via email or a paper copy to complete. You can also get in touch via phone or email, particularly if you’re not sure how you want to get involved or if you have a specific skill you want to offer us. Contact our Volunteer Services Team on 01726 65711 to discuss your volunteering options or email us on communications@cornwallhospice.co.uk.

Will I need to attend an interview?

Yes, most of our volunteer roles require a face to face interview with the manager of the team that you want to volunteer in. The exception is if you want to become an event volunteer and help on an ad hoc basis at local fundraising events, then we’ll just call you for a chat over the phone rather than a face to face interview.

Will I need to provide references or have a Disclosure & Barring Service (DBS) check?

This depends on which role you are interested in. Roles that involve working with patients or their families and roles that involve going to people’s houses or handling money, need two references and a DBS check.

All other roles just need one reference.

References should ideally be from people who know you in a professional capacity e.g. from somewhere you have worked, volunteered or studied. Referees should have known you for at least two years, and must not be related to you. Depending on individual circumstances, a criminal record does not necessarily exclude you from volunteering.

Is there training available?

As a volunteer you will receive an induction and specific training needed for your role. You will also have a line manager who will give you support and advice. Hospice based volunteers have the opportunity to shadow a more experienced volunteer and for all our roles you can try volunteering out to see if it suits you before committing – we are sure it will!

How old do I need to be to volunteer?

Most roles are open to anyone aged 16 or over. Some of our shops offer volunteering opportunities to anyone aged 13 or over. Hospice based and patient facing roles are open to anyone aged 18 or over.

Will my expenses be covered?

We reimburse out of pocket expenses including travel costs.

Is there a minimum amount of time I need to volunteer?

We try to be as flexible as possible to match your availability – even if it’s only a couple of hours a week. Some hospice based roles require you to volunteer on a regular basis for at least 6 months, due to the training involved.

How do I find out about volunteering opportunities at Cornwall Hospice Care?

You can find out more (and apply) via our website or you can call our Volunteer Services Team on 01726 65711.

What if I can’t make a regular commitment?

Don’t worry, there’s always something that needs doing and not always on a regular basis. For instance we have a volunteer who gives us two days a year, helping out at two of our Santa Runs. Why not just give us a call for a chat?